Customer Service
If you have any questions email us at service@dvd-megapacks.info
or call us 888-577-0666.
You can write us at:
DVDMegaPacks.com
2445 Nevada Avenue North
Golden Valley, MN 55427
We are a 100% Secure Yahoo! Shop
Delivery Methods
SHIPPING SPECIAL:
$1.99 Shipping per order with USPS Standard delivery.
Order 1 or 100 box sets and shipping is still
$1.99.
Domestic (USA) Shipping Methods:
Method |
Price
|
Delivery
Time |
USPS Standard (Unlimited
items) |
$1.99 (unlimited items) |
5-10 Days |
Priority |
$4.99 (1 box set)* |
2-5 Days |
Express (2nd Day) |
$14.95 (1 box set)* |
2 Days |
*USPS Priority and UPS Express rates
above are based on a single box set being shipped
in USA. Multiple box sets shipping in USA will
be calculated based on total weight of order.
Rates will be viewable in shopping cart.
We hold the right to upgrade USPS Standard delivery
to UPS Ground service for larger orders.
We only ship orders M-F. We do not ship on weekends.
Express delivery order placed on Saturday or Sunday
will ship the following business day.
All Express Orders Placed by 2:00
CST will be shipped out the same day (excluding
weekends and major holidays).
International Shipping Methods:
We do not ship internationally right now. Please
visit this site to place an International
Order.
Frequently
Asked Questions
General Questions
Question:
Are these films full length
features or just previews and trailers?
Answer:
These are all full-length feature films.
Question:
What region are these DVDs?
Answer:
These DVDs are Region 0. They will play
in any DVD player in the world.
Question:
Are these DVDs PAL or NTSC compatible?
Answer:
These DVDs are NTSC compatible.
That means if you live in North America,
South America, or Asia you will have no
problem viewing these DVDs. If you live
in Europe or Australia, you should check
your TV documentation to see if your TV
supports NTSC.
Question:
I see some DVD MegaPacks on your list, but
I can't order them. How can I get those?
Answer:
If there is a MegaPack you can't order,
it hasn't been released yet. If you join
the club, we guarantee you will be able
to receive them as soon as they become available.
If you do not join the club, we cannot guarantee
you will receive them because they are being
released in limited quantities. |
Security:
This site has security measures
in place to protect the loss, misuse, and alteration
of the information under our control. Your credit
card is safe, because our site uses the latest
encryption technology. When you order from us,
your credit card information is protected with
digital certificates, secure commerce servers,
and credit-card-fraud detection software. A credit
card purchase at the DVDMegaPacks.com is more
secure than handing your card to a store clerk
at the mall. Ordering through DVDMegaPacks.com
provides several security measures. Also be aware
we are a Yahoo! Secure Store, which means you
get the saftey and security of Yahoo!'s amazing
technology with the great customer service of
a small "mom and pop" store.
If, for any reason, you are dissatisfied
with what you have received from us, you can
return your purchase for a full refund (except
shipping charges), as long as your return is
30 days or less from the date shipped. You must
follow these instructions to return something:
-
DVDMegaPacks will not accept
any return without a valid RMA number.
-
Requests for RMA numbers must
be made within 30 days of the shipping date.
-
-
Do not return anything WITHOUT
receiving an RMA number.
-
Any products returned without
proper RMA# will be assessed a 20% fee.
-
RMA numbers are good for 10
days from the date of issue.
-
Shipping is prepaid by customer,
on all returns
-
Please allow two weeks for
credit.
-
Due to our relationship with
our manufacturers, if part of a product becomes
defective, you have to return the whole thing
to receive credit or a replacement.
-
For replacements, once the
returns department has received your defective
product, DVDMegaPacks will immediately ship
your replacement (dependent on stock availability)
to the same address as the original order.
-
Please return your item (defective
or otherwise) in the same manufacturer packaging
it came in. Include all packing material,
manuals, software, and registration cards.
Your ORDER NUMBER MUST be written on the outside
of the shipping carton.
-
Remember to include the packing
slip from your original order. If you don't
have it, just give us your order number.
-
Please do not write on the
manufacturer's box. Instead, please write
your RMA number either on your packing list,
or, if your item came packaged in a plain
brown box or paper, simply write it on the
outside of that packaging.
-
Please send authorized returns
to:
DVDMegaPacks
Attn: RMA #_____
2445 Nevada Ave N
Golden Valley, MN 55427
Privacy Statement:
DVDMegaPacks.com has created this
Privacy Statement in order to demonstrate our
firm commitment to this very important issue.
The following discloses our information gathering
and dissemination practices.
Our site uses cookies to keep track
of your shopping cart. We also use cookies to
enable our site to customize itself to your preferences.
One example of this is the 'Remember Me' function
when checking out. In this case, our site places
a simple cookie allowing you to place future orders
without re-entering all of your billing or shipping
information. We never save your credit card information.
Our site's order form requires users
to give us contact information like your name
and email address. The customer's contact information
is used to contact the visitor when necessary
as to status or issues regarding their order.
Users may opt-out of receiving future mailings;
see the choice/opt-out section below.
DVDMegaPacks.com does not condone
the use of SPAM or unsolicited email for marketing
our products. To spread the word about our great
products & services, we partner with marketing
companies that specialize in targeted opt-in type
services. Please be aware by placing an order
on our site you will be automatically opted into
our special promotional email service. This service
will send you a variety of offers we consider
excellent. If at any time you do not want to receive
these daily email offers, simply opt out immediately,
and you will be immediately removed from the mailing
list. Although we do share your email address
and name with these 3rd parties, rest assured
we would never share any other piece of information
such as your credit card number, your phone number
or address. We will also be sending you a weekly
email promotion with products from our site. Again,
if you would like to be removed from this list,
simply use the appropriate opt-out links at the
bottom of the email to be removed. We thank you
for your help and understanding with this matter.
We reserve the right to change this policy at
any point, and having it reflect the future and
past policies.
Last Modified: 8/2/2005
About
Us - Contact
Us - Customer
Service - Privacy
Policy
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